HOW DO I REDEEM MY POINTS?

The quick answer is to email our Rewards team at contact@uttermostrewards.com. Indicate what benefit you have selected to redeem your points.  Uttermost Rewards will respond to you via email within 24 business hours to help you through the simple process of redeeming your points.

 

HOW MANY POINTS DO I HAVE?

You can get this information in a variety of ways. The fastest way would be to email us at contact@uttermostrewards.com. We will respond via email within 24 business hours.

 

DOES SPENDING POINTS DURING THE YEAR IMPACT MY YEAR-END BONUS?

No. At the end of the year, if you achieve a bonus, the bonus amount will be based on the total number of points you earned throughout the year. For example, if you earn 4,000 points but spend 1,200 on a free small-parcel shipment, we will use 4,000 points when calculating the bonus, not your current balance of 2,800 points.

 

HOW MANY POINTS DO I NEED TO FOR … ?

Contact your customer service representative for point related questions.

 

DO MY POINTS EXPIRE?

Yes. Points are only good for 12 months. So be sure to use them when you get them! 

 

IS THERE ANY LIMIT TO THE BONUS POINTS I CAN ACHIEVE?

Yes. Bonus points are limited to 15,000 points each year.

 

WHEN I REDEEM POINTS FOR A FREE PRODUCT, DO I HAVE TO PAY FOR SHIPPING?

The short answer is yes. The points required for a free product are only for the free product. You will be required to pay for your shipping and a drop ship fee if your order requires it.

 

DO YOU SELL DIRECT TO CONSUMERS?

We only sell Uttermost products through reputable home furnishings retailers. As a consumer, you are encouraged to use the dealer locator on our main website.

 

CAN YOU SEND ME A CATALOG?

Please contact your account representative directly to assist you in this request. If you are interested in becoming an Uttermost dealer, please provide your company name and address to Uttermost via info@uttermost.com, or call us at 540-483-5103, and your local Uttermost representative will contact you.